i Care TracerEleven solutions. One platform.
One command center where you see what's happening in your facility — and what needs your decision now.
Accreditation & Compliance
Stay ready all the time.
One digital journey from standard to readiness: element-level assessment, gaps that turn into plans automatically, evidence linked to its elements, and tracer rounds ready on your phone — with a structure fully aligned to the CBAHI hospital program (579 standards, 3,946 elements) and the ambulatory program, and a standards-agnostic engine that hosts the whole region's programs: GAHAR in Egypt, NHRA in Bahrain, HCAC in Jordan, the UAE, Kuwait, Qatar, Oman and Lebanon national programs, plus JCI and ISO internationally — importing the content of the program your facility is licensed to use and managing it end-to-end.
Quality, Patient Safety & RCA
From logging the problem… to preventing recurrence and proving the fix holds.
A complete improvement loop: incident → analysis → root cause → action → follow-up → measurement → sustainability. An RCA workspace with timeline, 5 Whys, fishbone, three-level causes and action-strength classification — plus CBAHI sentinel timers (notify ≤5 working days, RCA & plan ≤30) on the Saudi working calendar.
Infection Prevention & Control
From field monitoring to executive intelligence.
An integrated system that makes infection prevention visible, measurable and improvable: HAI surveillance per 1,000 device-days, hand hygiene vs target, phone-based photo rounds, automatic statistical outbreak signals, isolation, CSSD, ICRA and AMR, and a HESN reporting log with auto-computed windows — across twelve screens covering the whole chapter.
Patient Experience
Don't stop at asking: “are you satisfied?”
Ready-to-use survey solutions measuring what matters: inpatient, ED and clinic surveys built on the HCAHPS domain methodology, PROMs for patient-reported outcomes before and after treatment (did pain improve? did function return?), and PREMs for the experience of care (communication, respect, waiting) — with a structure ready to host PROMIS instruments as soon as your facility is licensed. Then turn results and complaints into documented improvement actions.
Workforce & Governance
Because accreditation starts with a system… not with files.
A complete file per practitioner: credentials → privileges → requests & approvals → OPPE and FPPE — with an instant answer to: may this physician perform this procedure? Alongside full governance: committees with charters, computed quorum and auto-escalating actions, a policy library with read acknowledgements, and version-controlled documents.
Workforce Compliance & Competency
The housekeeper in your ICU — where is their file?
HR systems are built for people with an account and a payslip. A surveyor does not ask about accounts; they ask whether this person is qualified for what they do, and where the evidence is. So this file covers everyone — including outsourced, contract and temporary staff who will never open the system. A job description is written as requirement rows rather than prose, so every person is compared against their position and the evidence is read automatically from training records, the credentialing file and competency assessments.
Learning & Training (LMS)
Tie training to risk and performance… not just attendance.
A full LMS inside your quality system — not a separate product needing integration: courses with auto-graded pre/post exams, printable verifiable certificates, a mandatory-training matrix by job role, and automatic expiry alerts. Strongest of all: when an incident or RCA exposes a knowledge gap, it becomes a documented training need, then a scheduled course.
Executive Financial Intelligence
Turn data into decisions… at your next board meeting.
One executive dashboard with what decision-makers need: revenue vs targets, monthly trends, department and specialty comparisons, and physician scorecards graded A+ to D with benchmarks (department, hospital, top-10%, year-over-year). Plus role-aware AI recommendations, an improvement-project generator with full charters and expected ROI, and a ready CFO report.
Revenue Cycle Management
Where did you lose money? Why? How much? What do you do? How much comes back?
A revenue-optimization platform — not a numbers dashboard. It connects the full cycle from encounter and invoice to claim, adjudication and collection, pinpointing the stage where leakage happens instead of merely reporting that revenue is down. Six leakage detectors with stated formulas, an opportunity engine ranking what's recoverable by value and priority, a collection queue for aged AR, contract-variance analysis per payer, and a copilot answering from your live data. Above all: every finding becomes a corrective action inside the same quality cycle, in one click.
Laboratory Quality Control
A result is judged the moment it is entered — not after the rule changes.
Internal laboratory quality control on familiar foundations: control materials with their lots and expiry dates, a Levey-Jennings chart per analyte, and Westgard rules switched on and off according to the laboratory's own policy. Every result is judged against the history of its own lot at the moment of entry, and the judgement is stored on the result.
External Benchmarking
“We improved on last year” won't satisfy a surveyor — where do you stand against others?
Accreditation programs require comparing your data with an external source: a regulator's report, a comparative database, or another facility. The platform gives you three defensible routes in one module: a library of published references documented by issuer, year and link; an anonymized peer network returning the median, quartiles and your percentile; and a named comparison agreement between two facilities with mutual consent. Plus a 26-metric catalog defined by unit and denominator across quality and safety, infection prevention, patient experience, workforce and revenue cycle.
Why I CARE TRACER?
Arabic & English
Full Arabic and English UIs with correct direction — choose your language on every page.
Numbers never fabricated
Every metric with its denominator — no denominator, no number.
Responsible AI
Grounded in your data, asks instead of assuming, respects permissions.
Modular by design
Switch on what you need today, the rest tomorrow — no second vendor.
One-click evidence packs
Committees, IPC, readiness — branded PDFs ready for the surveyor.
Enterprise architecture
Multi-facility isolation, granular permissions, full audit trail.
Don't run quality as scattered files… build a system that works with you every day.
From the gap to accreditation… and from accreditation to excellence. Create a trial account in minutes, or book a live demo.