Terms of Service

• •"The Platform" means i Care Tracer and all its services at icaretracer.com.
• •"The Facility" means the healthcare organisation subscribing.
• •"User" means any person the Facility grants access.
• •"Facility Data" means everything the Facility or its users enter into the Platform.

• •The free trial is thirty days, no credit card, with every platform feature and the limited allowances published on the Plans page.
• •Paid subscriptions are annual and paid in advance by default; other payment frequencies are available at a published uplift.
• •The Facility is classified on the plan matching the size stated in its licence; incorrect information gives us the right to reclassify.
• •The price does not change during the term. Growth during the term takes effect at renewal, not before.

• •All prices are in Saudi riyals and exclude VAT, which is added at the applicable statutory rate.
• •Setup, on-site training and data migration are priced separately and paid before work begins.
• •Renewal is notified sixty days ahead, and no subscription renews automatically without written agreement.
• •On late payment the client is notified in writing; the account may be suspended fifteen days after that notice, with data preserved.

Every platform feature is available in every plan without exception. The only limited items are AI operations and storage, because they are a recurring running cost.

• •Consumption is shown inside the platform in real time, and the facility admin is warned before the limit is reached.
• •At the limit only new operations of that type stop; the rest of the platform is unaffected.
• •Allowances can be raised at any time at published prices, pro-rated over the remaining term.

• •Facility Data belongs to the Facility alone. We claim no right over it and use it for no purpose beyond running the service for that facility.
• •Data can be exported at any time during the subscription.
• •On termination the data is handed over in full before any deletion, and deletion is never used as leverage in a dispute.
• •The Platform itself — its software, design and marks — remains ours; the subscription grants only a right to use it for its term.

All accreditation programme and body names are trademarks of their owners, referenced for descriptive-compatibility purposes only, implying no affiliation, endorsement or sponsorship by them.

Standards texts and their content remain the property of their issuing bodies. The Facility alone is responsible for ensuring that any standards text it enters into the Platform complies with the licence it holds from that issuing body.

You may not:

• •Share sign-in credentials between people — users are unlimited, so there is no reason to.
• •Enter data identifying an individual patient into fields not designed for it, the AI fields above all.
• •Attempt to reach another facility's data, or run penetration testing without prior written permission.
• •Resell the service or make it available to a third party without a written partnership agreement.
• •Upload malicious files or content contrary to the laws in force in the Kingdom.

• •We aim to keep the Platform available at all times; maintenance windows are announced in advance whenever possible.
• •Support runs through the Platform and email, with a response within one working day for issues affecting operations.
• •Any specific service-level commitment must be written into a separate agreement; it is not implied by these terms.

The Platform organises the quality team's work; it does not replace it. The Facility remains solely responsible for its clinical and administrative decisions, for the accuracy of the data it enters, and for the outcome of any accreditation survey.

We do not guarantee accreditation or the passing of any survey, and we accept no liability for indirect or consequential loss. In all cases our total liability does not exceed what the Facility paid in the twelve months preceding the event.

None of this limits any liability that Saudi law does not permit to be excluded.

Each party keeps the other's information confidential and discloses it only to those who need it to perform the contract, or under a lawful request. This obligation survives termination.

• •The Facility may terminate on thirty days' written notice before the end of the term.
• •We may terminate on a material breach not remedied within fifteen days of written notice.
• •Amounts paid for an unused period are refunded pro-rata if we caused the termination, and not refunded if a breach by the Facility did.
• •In either case the Facility's data is handed over in full before deletion.

We may update these terms; any material change is emailed to clients thirty days before it takes effect. A client who does not accept it may terminate and recover the unused portion.

These terms are governed by the laws of the Kingdom of Saudi Arabia, and the competent judicial authorities in the Kingdom have jurisdiction over any dispute, after a thirty-day attempt at amicable resolution.

Where the Arabic and English texts differ, the Arabic text prevails.

For any question about these terms: info@icaretracer.com — phone 0548999500.