i Care TracerOne platform to see your whole facility… and run it intelligently
I CARE TRACER brings accreditation, quality, patient safety, infection prevention, governance, workforce, patient experience and operational & financial performance into one connected system. From standard and evidence to gap and action, from incident and risk to improvement and results, from operational data to managerial and financial decisions — everything you need to run your facility's performance, in one command center.
Know where you stand. Spot what needs action. Decide. Measure the impact.
I CARE TRACER — more than an accreditation platform… it's the quality & performance operating system for healthcare facilities.
🏆 Don't just prepare for accreditation… stay ready all the time
Accreditation isn't a survey you cram for weeks before the date — real accreditation is a continuous way of working. With I CARE TRACER, requirements turn from static files into one clear digital journey:
Before you decide anything: where does your facility stand today?
Twenty-four questions across six domains give you a detailed readiness score per domain, your three weakest, and the first practical step in each.
🌍 One platform ready for every accreditation… whatever your program
The platform is standards-agnostic: aligned with national and international program structures, it imports the content of any program your facility is licensed to use from Excel in minutes, then runs it through the full cycle: assessment → gap → CAPA → evidence → readiness.
CBAHI· Saudi ArabiaFull structure alignment
Saudi Central Board for Accreditation of Healthcare Institutions — full alignment with the program structure down to the measurable element
GAHAR· EgyptImport-ready
General Authority for Healthcare Accreditation & Regulation — Egypt's national accreditation under Universal Health Insurance
NHRA· BahrainImport-ready
National Health Regulatory Authority — facility licensing and accreditation requirements
HCAC· JordanImport-ready
Health Care Accreditation Council — hospital and primary-care accreditation
UAE· Abu Dhabi & DubaiImport-ready
DOH Abu Dhabi facility accreditation, JAWDA quality indicators, and DHA Dubai requirements
Kuwait· Ministry of HealthImport-ready
The national hospital accreditation program and its national standards
Qatar· MOPHImport-ready
MOPH licensing and accreditation requirements plus recognised international programs
Oman· Ministry of HealthImport-ready
National quality, patient-safety and accreditation requirements
Lebanon· MOPHImport-ready
The Lebanese MoPH hospital accreditation program
Alongside national programs: JCI, ISO 9001, ISO 15189, CAP and Accreditation Canada — import their content under your facility's licences and manage them all from one platform, even when your facility runs more than one program at once.
All program and body names are trademarks of their respective owners, referenced for descriptive-compatibility purposes only. Standards texts and content remain the property of their issuing bodies; their use within the platform is managed under each client facility's applicable licences.
Your whole quality system… in one place
Instead of accreditation in Excel, policies in Word, incidents in scattered files, rounds on paper and training in spreadsheets — bring it all where a gap becomes an action, an action becomes evidence, and evidence becomes a point on your readiness score.
Standards management — for any program
A ready structure that organises your program at three levels — chapter, standard and measurable element — fully aligned with the CBAHI hospital program structure (3rd edition: 579 standards, 3,946 elements across 31 chapters) and the ambulatory program. Import the content of any program your facility is licensed to use — GAHAR, NHRA, HCAC, JCI and more — from Excel in minutes; standards text remains the property of its issuing bodies, managed inside your account under your facility's licence.
Smart assessment engine
10 assessment types scored at element level — on closure, gaps become findings and corrective plans automatically.
Accreditation readiness score
One unified score combining compliance, evidence and CAPA discipline — know your readiness any moment, not a week before the survey.
Evidence + AI Document Builder
See instantly which standard lacks proof — and never start a policy from a blank page: AI drafts it, you export to Word for approval.
Tracer engine
20 ready tracer templates plus a no-code builder — run rounds from your phone with photos, every note linked to its standard.
Mock survey simulation
Test yourself before the surveyor arrives: survey team, task distribution, consolidated report, improvement plan and an AR/EN PDF.
Quality KPIs
Build your indicators, set targets, watch trends — linked straight to the standards.
Risks & incidents (OVR)
A live 5×5 risk heatmap with treatment plans, and OVR incident reporting managed end-to-end.
RCA workspace
Timeline, 5 Whys, fishbone, three-level causes and action-strength classification — with CBAHI sentinel timers (notify ≤5 working days, RCA ≤30).
Improvement projects
One portfolio across PDCA, DMAIC and Lean, before/after measurement and automatic post-closure sustainability checks — improvement that doesn't hold doesn't count.
Proactive FMEA
Don't wait for the error — analyse failure modes with RPN scoring and re-score after treatment.
CAPA lifecycle
Auto-generated from gaps, incidents and rounds — tasks, owners, effectiveness verification and closure evidence.
Clinical Trigger Tool (GTT)
The IHI Global Trigger Tool methodology: biweekly record-sample reviews with validated triggers across 6 modules, NCC MERP E–I harm classification, and a harm rate per 1,000 patient-days trended over time — because voluntary reporting catches under 10% of adverse events.
Leadership WalkRounds
Visible leadership that listens to the front line per GLD.13: scheduled rounds with a standard question guide, concerns that become leadership commitments with an owner and date, and a closed-loop rate — with feedback to the unit, because rounds without feedback erode trust.
Sourced reference library
Record the published reference with its issuing body, year, population scope and link — from regulator reports to international databases and peer-reviewed literature. A figure without a source is not evidence to a surveyor.
Us vs the reference
Every metric with our value, the reference and the gap, colored by metric direction: lower is better for infection, higher is better for hand hygiene — the platform knows the difference.
Anonymized peer network
Contribute de-identified metric values and receive the median, quartiles and your percentile among participants — with no facility name or individual value ever exposed to anyone.
Privacy by design, not by promise
No result is shown below five contributing facilities to prevent re-identification, one value per facility so none skews the distribution, and withdrawing deletes your contributions immediately.
Named comparison partnership
An agreement between two facilities on named metrics: no data moves before the invited party accepts, either side may revoke at any moment, and every step is audited — the agreement itself is a document a surveyor accepts.
External comparison coverage
One number answering the surveyor's question: how many of your metrics have a genuine external comparison? An internal target deliberately does not count — because it isn't external.
Gap becomes a corrective action
The standard asks you to use the comparison, not just display it. One click turns a gap into a corrective action with a root cause, an owner, a due date and effectiveness verification.
26 metrics defined by their denominators
A ready catalog spanning quality and safety, infection prevention, patient experience, workforce and revenue cycle — each metric with its unit and denominator so you never compare across different definitions.
Real HAI surveillance
Device-associated rates per 1,000 device-days — every rate shown with its denominator; the platform never invents a number.
Hand hygiene & outbreaks
Compliance vs target, and automatic statistical outbreak signals (mean + 2SD) — declaring is always a human decision.
Field rounds with photos
Phone checklists, photo evidence — a failed item becomes a risk-classified finding, then a CAPA.
Isolation, CSSD & ICRA
Isolation registry with review alerts, CSSD monitoring with automatic recall on failure, and ICRA construction risk classes.
Authority reporting & support logs
HESN reporting log with auto-computed windows (24h immediate / weekly), plus kitchen, laundry and mortuary logs with safe limits that escalate automatically.
One-click evidence pack
A complete IPC-chapter evidence pack for surveyors — 12 sections from governance to the antibiogram.
Policy library
From drafting to approval, then read-and-understood acknowledgements tracked per employee.
Compliance & expiry
Never be surprised by an expired licence, contract or certificate — staged proactive alerts before every expiry.
Committee management
Charters, meetings with auto-computed quorum, decisions that become escalating actions, annual report and a PDF evidence pack.
Document control
Versions, approvals and review dates with automatic alerts — one correct copy, always.
Credentialing & privileging
A full file per practitioner: credentials, privileges, requests, OPPE and FPPE — and answer in seconds: may this physician perform this procedure?
A full LMS
Courses with pre/post exams, verifiable certificates, and a mandatory-training matrix by job role with automatic expiry alerts.
Training needs from your data
When incidents or RCAs expose a knowledge gap, it becomes a documented training need, then a scheduled course.
Granular permissions
Roles and grants tuned per user — everyone sees exactly what they should, from nursing to the CEO.
Patient experience — PROMs & PREMs
Ready-to-use surveys on the HCAHPS methodology, PROMs for patient-reported outcomes before/after treatment, PREMs across 13 experience domains — PROMIS-ready under your facility's licence.
Live executive dashboard
Revenue, targets, trends and comparisons on one screen a decision-maker grasps in a minute.
Physician scorecards
Grades from A+ to D benchmarked against department, hospital, top-10% and year-over-year.
AI recommendations & projects
Priority recommendations by role (CEO / head / physician), and an improvement-project generator with full charters and expected ROI.
Revenue-cycle command center
Charges, collections, denial rate, clean-claim rate, Days in AR, DSO, net collection and collection effectiveness — one screen, drilling from hospital to department, physician, payer and claim.
Revenue leakage detection
Six transparent rules expose where money is lost: contractual underpayment, appealable denials, under-coding, missing charges, duplicate billing and authorization gaps — each showing its own formula.
Revenue Opportunity Engine
A prioritized opportunity table with each opportunity's value, claim count and the total recoverable — and one click turns any finding into a CAPA with an owner, a due date and measured impact.
Pre-adjudication denial-risk score
A review queue for open claims with a stated-weight risk score and its reasons shown — no claimed statistical prediction; explainable rules that calibrate from your own outcomes as data matures.
Collection queue & AR aging
AR over 90 days ranked by a priority blending value and age, with concentration analysis: how much of your aged AR sits with just three payers — immediately actionable.
Payer contracts & variance
A contract registry with terms and discounts, plus analysis comparing contractually expected to actually paid, real payment days against contract terms, and effective versus agreed discount.
Revenue Cycle Copilot
Ask “why did revenue drop this month?” and get an answer from your live data with denominators shown — never attributing a cause the numbers don't support, and naming the missing data when they can't.
Internal benchmarking
Month-over-month and year-over-year from your own facility's data — not claimed external averages — showing which departments improved their denial rate and which slipped.
Answers from your data only
The assistant reads your live readiness, gaps and risks — within each user's permissions — before every answer.
Asks, never assumes
In RCA and IPC it proposes investigation paths as questions — it never asserts an unproven cause.
Numbers are never fabricated
Every metric shows its denominator so you know exactly how it was computed — no denominator means n/a, not a fake figure.
Arabic & English
Full Arabic and English UIs with correct direction — choose your language on every page, plus a command center, global search (Ctrl+K) and favorites that follow you across devices.
Eleven solutions. One platform.
One command center where you see what's happening in your facility — and what needs your decision now.
Accreditation & Compliance
Readiness, standards, evidence, tracers, expiry
Learn more →📊Quality, Safety & RCA
Incidents, risk, RCA, sentinel events, improvement, FMEA
Learn more →🦠Infection Prevention
Surveillance, rounds, isolation, CSSD, reporting
Learn more →❤️Patient Experience
HCAHPS, PROMs & PREMs, complaints, improvement
Learn more →🩺Workforce & Governance
Credentialing, committees, policies, documents
Learn more →👥Workforce Compliance & Competency
Job descriptions, fit, competencies, privileges, appraisals
Learn more →🎓Learning & Training (LMS)
Courses, exams, certificates, mandatory matrix
Learn more →💼Executive Financial Intelligence
Executive dashboard, physician scorecards, AI recommendations
Learn more →💰Revenue Cycle Management
Denials, leakage, opportunity engine, collections, contracts
Learn more →🧪Laboratory Quality Control
Levey-Jennings, Westgard rules, an immediate verdict at entry
Learn more →🌐External Benchmarking
Sourced references, anonymized peers, named partnerships
Learn more →🚀 Start from the gap… build a system that produces excellence
Know where you truly stand
Activate your standards and score your baseline — gaps become an action plan automatically.
Close gaps, document evidence
Assign tasks, link every proof to its element, follow through to verified effectiveness.
Run quality day by day
Incidents, risks, infection, committees, training — all feeding one command center.
Improve… and prove it holds
Projects measured before and after, with automatic sustainability checks — improvement that slips comes back for treatment.
An advisor that knows your facility… and respects its numbers
It reads your live readiness, gaps and risks before every answer, helps analyse data, draft documents and support RCA — and every metric shows its denominator so you know how it was computed. Numbers are never fabricated.
Because accreditation isn't a survey date… it's a way of operating
Accreditation. Quality. Patient safety. Infection control. Governance. Patient experience. Performance. — One platform. One view. Better decisions.